
My Macbook, one year ago.
Last week, I put my Macbook to sleep by closing the screen. The next morning, I opened the screen and rubbed the touchpad to wake the computer up. It never woke up. Well, I shouldn't say never. It woke up days later, after I took it to the Mac store to get fixed. But, that day, even after doing all of the main troubleshooting procedures, I was unable to wake it up myself.
This had happened on a Friday, and the next day I went to the Apple store to have them look at it. Unforunately, they couldn't fit me into their schedule until Monday. I nearly went mad with despair. How could a computer that I had bought a little over one year ago already be failing? More importantly, how could an Apple computer be failing me? I had placed so much faith in this company, and now this is how they were repaying me? I silently brought the curses of the gods down on the heads of those in charge of this treasonous company. What poorly constructed part built by the lowest bidding manufacturer was malfunctioning in my laptop? What corner that Apple had cut to reduce overhead was making me now pay the consequences?
Turns out, this was anyone's fault but Apple's. I took it in Monday morning and was promptly attended to. After performing essentially the same preliminary troubleshooting procedures I had done, the Apple guy told me that they would repair it and I would have it back, good as new, in 3-5 days. That timeline posed a problem for me. See, because of all the faith I had placed in Apple, I had neglected to backup my files. Precious school documents that had to be turned in that week were trapped inside the hard drive. They offered me a $100 Pro Care plan to ensure a 72 hour turn-around. I agreed to the ransom demand and left my laptop with them.
Two hours later, sitting in class, I got a phone call. Since I couldn't answer it, I let the machine pick up. As soon as I got out of class, I checked my messages. It was the Apple Store. My computer was fixed and ready to be picked up. The woman who left the message seemed pissed. I later found out why. See, when I bought my Macbook, it came standard with 512 mb of memory. That's not much RAM. So, like most, I wanted to expand my memory. The problem is that each 1gb stick that Apple offers costs almost $200. That's an insane price for memory. So, like most, I bought third-party memory for a quarter of the cost. Instead of paying Apple $400 to upgrade to 2gb, I paid Fry's $90 to upgrade to 2gb.
The problem with buying third-party memory is that it might not work and you have to install it yourself. The first risk is one worth taking. Apparently, the second one isn't. When I got to the Apple store, they told me that I had improperly installed the memory, and it had come loose. Clearly, they were pissed that I hadn't told them about the third-party memory. They said that they normally charge an $80 fee for even touching third party products, but since I had paid $100 for the Pro Care, they'd let it slide. How gracious of them.
So, for a few days, I thought my Macbook and Apple, by extension, had failed me. My faith in them is now fully restored. Of course, it is annoying that they take such an elitist stance on third party materials, but I suppose that is their right. Most importantly, I can continue to say that neither my iPod nor my Macbook have ever failed me. Though I've dropped and scraped my iPod tons of times and have subjected my Macbook to third party materials, both work as perfectly as they ever did. It's good to be a Mac user.
P.S. I don't think I've ever written about my history with Macs. That would be a good post. It might surprise you, unless you're someone that knows me well, that, for most of my life, I have hated Macs with a passion. It sometimes surprises me (like right now) that I've so completely changed my stance. Then I think about the complete change in Apple's trajectory over the past years, and I see why it actually isn't that surprising.